I wish I would have had less hours, they were understaffed so I didn't get a day off.
Advice
Bosses should be respectful to employees, we work as hard as we can but we were being over worked.
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Fast Food Worker
June 2020 • Miami, FL
What I liked
Putting in my best effort in a historical and unprecedented time like a pandemic. Ensuring food was delivered with top service and efficiency while adhering to increased safety measures. I like the friendly people i work with that have handled the change very well and I like the precautions the restaurant has taken to respect the safety of the workers.
What I wish was different
Considering we make up a crucial sector of essential workers, I wish the workers were respected by customers more often and not taken for granted. I wish there was better communication between the customers as many would enter the restaurant and not understand the proper procedures to keep us themselves and us protected.
Advice
It is important to remain calm, diligent, and compassionate with customers as well as fellow workers. I think it's important to set the example whether it be handling a conflict or wanting to deliver better service. It's crucial to respect others the way you want to be respected, especially co-workers as we all want to be able to do our work well and safely.
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service champion
May - July 2023 • Enola, PA
What I liked
My crew was very kind
What I wish was different
I wish there was a better way to manage unruly customers
Advice
Have patience and understanding; never escalate a tense situation and refer back to leadership when needed.
