Education at Work

Call center

June - July 2020 • Tempe, AZ

What I liked

Friendly

What I wish was different

Coronavirus

Advice

Don’t do it while coronavirus is going on

Be the first to mark this as helpful

Account Manager Intern (Financial Services)

March 2019 - October 2020 • Tempe, AZ

What I liked

EAW worked with my schedule both during the semester and after

What I wish was different

I wish I had been informed of opportunities for advancement earlier on

Advice

Be aware that the position is a call center job, and the collections industry is a little rough on the unprepared

Be the first to mark this as helpful

Tech Support

September 2017 • Phoenix, AZ

What I liked

Hours are flexible. Gives me time to work on myself

What I wish was different

It's a 30 mile drive

Advice

Small talk seems to make time go by fast

Be the first to mark this as helpful

Student Employee

May - August 2021 • Covington, KY

What I liked

I liked the atmosphere at work and how diverse and inclusive people were.

What I wish was different

I would like to spend more time there but I had some troubles with scheduling so I wish if they were more flexible with scheduling

Advice

Give you 100% and you will get more in return.

Be the first to mark this as helpful

Applicant

January 2023 • Fayetteville, NC

What I liked

I Did NOT like that the recruiter reached out to me through handshake, stating that they read my profile and believe I can be a great candidate for the company and encouraged me to apply. I applied and then they send me an email stating "Thank you for your application to Education at Work. After reviewing your work and experience, we've made the decision to not move forward at this time." Why would you encouraged me to apply and then tell me I don't fit for the company?

What I wish was different

Do a better research when asking prospective candidates to apply. My resume is linked to my profile. You should not email people stating they are the perfect candidate when they are not. Do not waste your time or people's time. We are seriously looking for jobs.

Advice

n/a

3 ${count} people found this helpful

Call rep

January 2019 • Salt Lake City, UT

What I liked

Getting tuition assistance to pay for school.

What I wish was different

Nothing really

Advice

Get your time off for exams and vacations in advance

Be the first to mark this as helpful

Customer Service Representative Intern

May - September 2022 • Covington, KY

What I liked

Help with tuition and freedom to choose my own hours

What I wish was different

Advice

if you are able to spend a lot of time speaking on the phone - and you want to work at fidelity - this is a great job for you

Be the first to mark this as helpful

Tech Support Agent

July - September 2021 • Tempe, AZ

What I liked

I liked the work environment. Everyone was always chatting ad helping each other out. There was a great sense of togetherness.n

What I wish was different

I wish the pay was a little bit higher. Even with the tuition assistance, 12.15 an hour wasn't much for the complexity of the job.

Advice

I would say stay connected, ask questions, and take notes. A lot of the tech-related problems people have are similar so if you have a really tough problem but finally solve it, take really detailed notes so that you know what to do from now on. Also, don't be afraid to ask for help from your supervisors and others.

Be the first to mark this as helpful

Defined Contributions Representative

March 2021 • Covington, KY

What I liked

The benefits, I get tuition assistance, career coaching guidance, and on the job training that has helped me learn more about retirement savings accounts.

What I wish was different

Hourly pay and stress levels.

Advice

Don't take the difficult moments personally.

Be the first to mark this as helpful

Xbox Support Agent

November 2021 - February 2022 • Tempe, AZ

What I liked

I like being able to help people who just wanted to play their games get back to gaming as soon as possible: whether that was simple troubleshooting (power cycle a console, reset NAT type, etc.), filing out a repair order or just help guide through something simple like a refund.

What I wish was different

Communication. I felt like there was a complete lack of communication to us as a worker (if you missed a day following overtime they remove the OT hours, bathroom breaks take away from breaks) not to mention the amount of in between times felt so stressful due to it being 30 seconds of finishing what you've done from the previous call, most of my training was useless as most wasn't applicable or i wasn't trained for. Not to mention no one communicated regarding the remaining $1,000 sign on bonus i had left (if you leave prior to the remaining amount so like me where i had 2 months left, they won't pay you that amount) which screwed me over a payment.